In most retail stores, it is a given that underwear is not returnable, right? Wrong! It seems like every major retailer selling lingerie gives their customers a clear warning at check out that the items are non-returnable, and consumers just agree knowing that, of course, that rule makes sense: no one wants to buy used underwear. Unfortunately, a few major retail establishments are facing headlines that they have been caught on tape accepting underwear returns, some of which were clearly worn. The horror to this is that they retag the merchandise and place it back on the floor to purchase again, without even hesitating! What’s even more disgusting is that the reasoning from retailers caught in the act was that it comes down to money for them: they don’t want to lose money so they retag and re-shelf them.
So what retailers were caught in the act? You might be surprised to know that some of the most popular stores like Victoria’s Secret, Gap, Macy’s, Bloomingdales and Nordstrom were among those caught reselling used underwear. This issue made it’s debut on the Today Show where people went undercover to return and watch their used underwear be placed back on the sales floor. Watch the video link for more details and rest easy that retailers like J.Crew, Saks Fifth Avenue and Express did accept returns, but did NOT put them back on the sales floor. So choose retailers wisely and always look over garments before purchasing.
Check out the video clip here:
